Complex problem solving is the core skill for the 21st Century, the only way to keep up with rapid change. But systematic problem solving is not taught in most universities and graduate schools. The online course covers the seven-step approach to creative problem solving developed in leading consulting firms. It employs a highly visual, logic-tree method that can be applied to almost any problem, from strategic business decisions to global social challenges. Conn and McLean, with decades of experience at McKinsey, start-up companies, and environment-focused foundations, provide a toolkit with detailed, real-world examples.